Drivers and influencing factors in mobile payment acceptance

Autor(en)

Philip Reiting, Andreas Mladenow, Christine Strauss, Gabriele Kotsis

Abstrakt

The development and diffusion of smartphones has paved the way for several trends, among them an alternative payment solution in the form of mobile payment. Mobile payment is part of the overarching concept of mobile transactions, and experiences varied acceptance and adoption. This paper analyzes drivers and factors determining consumers' acceptance and adoption of mobile payment. For this reason, we examine the contribution of the two basic approaches, i.e. the "technology acceptance model"and the "unified theory of acceptance and use of technology"in the context of mobile payment. Based on empirical evidence, we identified several factors, which were found to have impact on primary adoption; a compelling user experience turned out to be the main driver of long-term usage.

Organisation(en)

Institut für Marketing und International Business

Externe Organisation(en)

Johannes Kepler Universität Linz, Universität Wien

Journal

ACM International Conference Proceedings Series

Band

F166737

Seiten

1-5

Anzahl der Seiten

5

DOI

https://doi.org/10.1145/3401895.3402073

Publikationsdatum

2020

Peer-reviewed

Ja

ÖFOS 2012

502009 Finanzwirtschaft, 502050 Wirtschaftsinformatik, 502007 E-Commerce, 202038 Telekommunikation

Schlagwörter

ASJC Scopus Sachgebiete

Software, Human-computer interaction, Computer Vision and Pattern Recognition, Computer Networks and Communications

Link zum Portal

https://ucris.univie.ac.at/portal/de/publications/drivers-and-influencing-factors-in-mobile-payment-acceptance(4b7ddf21-ec66-495c-b3d8-a0030a65ebed).html