SOA as an effective tool for the flexible management of increased service heterogeneity in converged enterprise networks

Autor(en)

Lukas Auer, Natalia Kryvinska, Christine Strauss, Peter Zinterhof

Abstrakt

Traditional service management techniques and frameworks are inadequate to handle new generation integrated applications and cross-enterprise business processes and services. Thus, there emerges a call for a management architecture that can provide the real-time visibility and control from the application and data level through the dynamic service and business process. The service delivery platform (SDP), a telco-version of SOA, is proper, but still not obvious. There is no standard definition for the term or the components that constitute an SDP. In this paper we intend to identify current boundaries of SDP as well as the importance of the concept. We classify and analyze the components and relations between the elements of this management framework. We visualize the results of our analysis through the reference architecture. And, in our representation of the service management framework we provide a rational view of the whole service delivery environment.

Organisation(en)

Institut für Rechnungswesen, Innovation und Strategie

Externe Organisation(en)

Paris-Lodron Universität Salzburg, UBS AG

Seiten

535-539

Anzahl der Seiten

5

Publikationsdatum

2008

Peer-reviewed

Ja

ÖFOS 2012

502052 Betriebswirtschaftslehre

Link zum Portal

https://ucrisportal.univie.ac.at/de/publications/3cda119d-fb8f-4900-8e44-71f3221494b4