Service Systems and Service Innovation

Autor(en)
Marina Stoshikj, Natalia Kryvinska, Christine Strauss
Abstrakt

Service science is perceived as a multidisciplinary approach with the service system as its most important element. The services we use are provided through a certain service system, whereas service system has a specific structure and creates value through defined interactions between its entities, as well as through interactions with external service systems. On a large scale, economy as a whole may be interpreted as one huge service system, containing a variety of entities and interrelated sub-systems. Thus, we provide in our work an analysis of how service science deals with the interaction within and between service systems creating value. And, as one goal of service science and service systems is to provide a basis for service innovation, through which cost efficiency and value creation is enabled, we discuss how service innovation explores means of securing knowledge leadership, which is crucial for further growth of the service sector.

Organisation(en)
Institut für Rechnungswesen, Innovation und Strategie
Externe Organisation(en)
Univerzita Komenského v Bratislave
Journal
Procedia Computer Science
Band
83
Seiten
212-220
Anzahl der Seiten
9
ISSN
1877-0509
DOI
https://doi.org/10.1016/j.procs.2016.04.118
Publikationsdatum
2016
Peer-reviewed
Ja
ÖFOS 2012
502015 Innovationsmanagement, 502052 Betriebswirtschaftslehre, 502050 Wirtschaftsinformatik, 502007 E-Commerce
Schlagwörter
ASJC Scopus Sachgebiete
Computer Science(all)
Link zum Portal
https://ucrisportal.univie.ac.at/de/publications/service-systems-and-service-innovation(b1ad6d92-0424-46ec-893f-8281a0832342).html